Optivo Terms of Service

Last updated 23 September 2026 · Optivo is a Shopify app operated by Agent Wise X.

These terms explain what you can expect from Optivo and what we expect from you. We have written them in plain English. "You" means the merchant who installs the app; "we" and "Optivo" mean Agent Wise X.

Using the app

Installing Optivo on your Shopify store means you accept these terms. You need a Shopify store, and most storefront features need the Optivo app embed switched on in your theme.

You may use Optivo for your own stores. Please do not resell it, copy it, take it apart to rebuild it, or try to break, overload or scan it for weaknesses without asking us first.

Your plan and payment

Plans and any free trial are billed by Shopify, not by us. Shopify charges the payment method on your Shopify account and shows the charges there.

You can cancel at any time from the Plan page in Optivo or from your Shopify admin. Cancelling stops future charges. Your settings and data stay as they are, so you can start again later; we do not give partial refunds for time already paid, and any refund Shopify chooses to make follows Shopify's rules.

Some stores get the app free. If we give you a free or discounted plan, we can end that arrangement with reasonable notice.

What you are responsible for

• The content you publish with Optivo: reviews, photos, badges, pop-up wording, emails and page text.
• Your customers' privacy: telling them what you collect, asking for consent where the law requires it, and handling their requests. You are the data controller for that information. The Data Processing Agreement explains our part.
• Only emailing people who agreed to hear from you. Optivo adds an unsubscribe link to every marketing email, and you must not remove or bypass it.
• The accounts and credentials you connect (courier accounts, Instagram, and so on), and keeping your own Shopify login secure.
• Following the law where you and your customers are.

What we are responsible for

We work to keep Optivo running, fix problems quickly, and look after the data you trust us with. We describe the security we apply in the Data Processing Agreement.

We cannot promise the app is never unavailable. Updates, maintenance and problems at services we depend on (Shopify, our email provider, couriers, our hosting) can interrupt it. We aim to keep interruptions short and rare.

Optivo comes as it is. We do not promise it will fit every purpose or produce any particular sales result.

If something goes wrong

If you think we have caused you a loss, tell us first and we will try to put it right. To the extent the law allows, we are not responsible for lost profits, lost sales or indirect losses, and our total responsibility to you is limited to what you paid for Optivo in the three months before the problem.

Nothing here removes rights you have under the law that cannot be removed.

Suspending or ending access

You can uninstall Optivo at any time. When you uninstall, Shopify tells us to erase your store's data, which we do when that request arrives (normally within 48 hours). Backups made before then are encrypted and expire on their own, at the latest 30 days later.

We may suspend or end access if a plan goes unpaid, if the app is used to break the law or send unwanted email, or if use puts the service or other merchants at risk. Except in urgent cases we will contact you first.

Changes

We improve Optivo regularly, so features can change or be replaced. If we make an important change to these terms we will update this page and change the date at the top. Continuing to use the app means you accept the updated terms.

Your content and ours

Your data and content stay yours. You allow us to process them only to run the app for you. The app itself, its code and its design stay ours. If you send us ideas for improvements, we may use them without owing you anything.

Law and contact

These terms follow the laws of Bangladesh, where Agent Wise X is based. Questions: reviews@agentwisex.com.